Creatio Copilot brings generative AI to no-code workflow automation


The no-code workflow automation platform Creatio has introduced the discharge of Creatio Copilot, a brand new function of the platform that permits clients to include generative AI into their Creatio functions and workflows. It’s accessible throughout the entire Creatio platform. 

“With Copilot, now we have united every part AI in a single place,” stated Andie Dovgan, chief development officer at Creatio.” Now we have the flexibility to configure all types of various AI use circumstances, and roll out to functions and all types of various issues that you just do with the Creatio platform.”

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Creatio Copilot comes with Copilot Studio, which is an space that features numerous pre-built automations, resembling a information base assistant, appointment scheduling, and a contract renewal reminder. The pre-built automations might be additional custom-made to raised go well with a buyer’s particular wants, or Copilot Studio will also be used to can create new automations fully. 

“So inside our idea of Gen AI integration, we absolutely leverage the concept of no code,” Dovgan defined. “We enable the tip person to configure use circumstances for Gen AI equally to how we allow them to configure the rest in our platform. So it’s not simply that we’ve developed a number of totally different use circumstances and we form of sprinkle them round our utility as a platform; we created a toolkit to offers the tip person with the flexibility to get into that state of affairs, change the immediate and extra motion gadgets, get into the superior settings and actually tweak and modify to fulfill their particular necessities.”

The pre-built automations are primarily designed for improvement, gross sales professionals, entrepreneurs, and customer support brokers in thoughts, although anybody can create their very own automation to go well with totally different wants. 

Builders can use the generative AI capabilities to explain the kind of utility they wish to create after which have it generate the UX parts. Then, they will go in and add the particular capabilities they need for his or her utility. 

For gross sales, Creatio Copilot can be utilized to do issues like determine and rating engaged clients, generate dialog summaries, and get prompts for the following motion to take.

For entrepreneurs, it could actually assist design optimized marketing campaign flows, choose probably the most responsive audiences for campaigns, and put together communications templates. 

And for customer support brokers, Creatio Copilot can analyze buyer emails, decide the urgency and class of circumstances, and recommend probably the most certified agent to assign a ticket to. 

“We’re combining no-code and Gen AI, and we give an unbelievable set of alternatives for non-technical individuals to construct these use circumstances on the fly,” stated Dovgan. “After which we’ll additionally present a wealthy set of out of the field and Gen AI use circumstances by means of Copilot for gross sales, advertising and marketing, customer support and assisted improvement.”


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