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Right now we launched the 2024 launch wave 1 for Microsoft Dynamics 365 and Microsoft Energy Platform, a rollout of latest options and enhanced capabilities slated for launch between April and September 2024. These updates embody new Microsoft Copilot capabilities throughout Dynamics 365 and Microsoft Energy Platform—in addition to role-based extensions of Copilot for Microsoft 365—that remodel enterprise processes with pure language processing, AI-generated insights, and help with time-consuming duties.
This morning’s Microsoft Enterprise Purposes Launch Occasion, obtainable to view on-demand, consists of highlights and demonstrations of options from the discharge wave, in addition to a firsthand have a look at how organizations like Lenovo, Sonepar, Ford, Omnicom Group, and G&J Pepsi are utilizing these capabilities in transformative methods.
Prolong Microsoft 365 with role-specific Copilot capabilities
The central theme throughout this launch wave is how, throughout the enterprise and productiveness functions organizations rely on, Copilot helps to higher empower workers, enhance enterprise processes, and have interaction clients. In reality, 68% of surveyed Copilot customers advised us that it helps them jumpstart their inventive course of, and 70% stated Copilot made them extra productive in order that they may do their job quicker and simpler.1
Since every function is exclusive, we now have prolonged Copilot for Microsoft 365 even additional to tailor Copilot experiences for particular enterprise features. This consists of Microsoft Copilot for Gross sales, Microsoft Copilot for Service and the not too long ago introduced Microsoft Copilot for Finance—all built-in with the apps and knowledge you utilize day-after-day in an effort to spend much less time looking for knowledge and extra time partaking with clients and driving a strategic agenda on your group.
Underpinning these Copilot extensions is Microsoft Copilot Studio, which makes it simple to customise and construct your individual buyer and internal-facing copilots utilizing your knowledge and workflows. We’re excited to dive deeper into Copilot this launch wave and provide help to use it to remodel your corporation.
Enterprise Purposes Launch Occasion
Tune into demos of latest capabilities, on demand.
Reworking buyer and discipline service with generative AI
Launch wave 1 introduces new Copilot capabilities to assist customer support brokers and frontline employees enhance effectivity, cut back coaching prices, and ship distinctive buyer experiences.
New Copilot capabilities for Microsoft Dynamics 365 Buyer Service and Microsoft Copilot for Service—which infuses generative AI into your current contact middle and buyer relationship administration (CRM) options—embody Copilot-drafted data articles to streamline the data creation course of, in addition to proactive Copilot responses for conversations with clients.
On the launch occasion, we shared how Lenovo is integrating Dynamics 365 Buyer Service, third-party options, and customized bots to scale its revolutionary service supply answer, Premier Help Suite for PC units. Hundreds of brokers can now present omnichannel help to clients in 200 areas and in additional than 40 languages globally.
We additionally highlight how G&J Pepsi, the most important family-owned and operated Pepsi franchise bottler within the U.S., has decreased working prices by 6.6% and elevated income by 8% with Microsoft Dynamics 365 Subject Service, Dynamics 365 Gross sales, and Microsoft Energy Platform. They anticipate Copilot to additional streamline work order administration and improve their best-in-class service by giving the sphere service groups entry to an entire image of their accounts in actual time.
Discover the discharge plans for Dynamics 365 Buyer Service, Copilot for Service, and Dynamics 365 Subject Service.
The way forward for enterprise useful resource planning (ERP)
ERP goes via a once-in-a-generation transformation. For many years, workers throughout the globe have manually accomplished a big quantity of ERP processes every day to maintain their corporations working. Microsoft is pioneering a brand new imaginative and prescient for ERP—a world the place ERP options powered by AI function extra independently, frequently adjusting to evolving circumstances, involving customers when mandatory, and opening new prospects for companies.
On the launch occasion, we spotlighted how Omnicom Group, a world chief in advertising and marketing communications, envisions leveraging Dynamics 365 for a brand new, autonomous ERP mannequin that may assist it to speed up development, turn into extra environment friendly, and energy its means to innovate. They will use the brand new Copilot to optimize their strategic decision-making and remodel their operational processes, akin to prompting Copilot to determine alternatives for development growth and gauge the efficiency of initiatives.
We additionally launched new Copilot capabilities for Microsoft Dynamics 365 Enterprise Central that assist small and medium companies to automate processes and full duties quicker. A brand new Copilot chat pane permits customers to rapidly discover and go to knowledge, reveal insights, and get assist with duties. Customers can immediate Copilot to create gross sales strains, match e-invoices with buy orders, reply questions on knowledge analyses, assist with repetitive duties, and extra.
Different updates embody sustainability monitoring, the flexibility to attach Enterprise Central with Shopify B2B (business-to-business), and developer instruments for Copilot.
Discover the discharge plans for Microsoft Dynamics 365 Finance, Microsoft Copilot for Finance, Microsoft Dynamics 365 Undertaking Operations, Microsoft Dynamics 365 Provide Chain Administration, and Dynamics 365 Enterprise Central.
Speed up improvement with Microsoft Energy Platform
Microsoft Energy Platform is the fast modernization platform of selection of tons of of 1000’s of organizations, offering AI-first, low-code instruments to construct enterprise-wide options and automations. Copilot is seamlessly built-in throughout Microsoft Energy Platform, empowering you to create functions, automations, and analytics via easy, pure language and conversational interactions.
On the launch occasion, we exhibit how Ford is leveraging Copilot to supply related companies to reinforce the driving expertise. Like Ford, organizations can make the most of new Copilot capabilities on this launch wave to remodel workflows. Microsoft Energy Automate introduces new methods to create cloud flows, desktop flows and course of mining utilizing pure language prompts. Microsoft Energy Apps accelerates app improvement with enhanced consumer reasoning and knowledge insights in customized apps. Microsoft Copilot Studio allows organizations to construct customized copilots, with new methods to construct customized prompts and generative actions, together with entry to OpenAI’s customized GPTs and AI Builder fashions for prolonged situations.
Discover the discharge plans for Energy Apps, Microsoft Energy Pages, Energy Automate, Microsoft Energy BI, and Copilot Studio.
Ship extra personalised buyer experiences
Consumers anticipate companies to cater to their distinctive set of wants. To take action, advertising and marketing and gross sales groups want a unified understanding of the shopper and the flexibility to orchestrate experiences throughout advertising and marketing, gross sales, and repair.
Sonepar is leveraging Copilot in Microsoft Dynamics 365 Gross sales to turn into the primary international B2B electrical distributor to offer a totally digitized and synchronized omnichannel expertise to each buyer. With Copilot alongside sellers, Sonepar can personalize advertising and marketing content material, enhance the standard of leads, and improve each engagement with clients.
New Copilot capabilities in launch wave 1 present suggestions, summarize knowledge, retrieve info, and carry out actions in context and inside the circulation of labor—to allow them to keep productive and focus time on partaking clients.
Discover the discharge plans for Dynamics 365 Gross sales, Microsoft Copilot for Gross sales, and Microsoft Dynamics 365 Buyer Insights.
Watch the digital Microsoft Enterprise Purposes Launch Occasion
We invite you to tune into the launch occasion on-demand for extra particulars and demos of latest capabilities throughout Dynamics 365 and Microsoft Energy Platform. As well as, you possibly can discover a number of particular subject displays overlaying the evolution of generative AI, together with small language fashions and AI experiences to assist remodel strategic, cross-domain enterprise issues.
Remember to learn the detailed launch plans for Dynamics 365 and Microsoft Energy Platform and hold monitor of what’s new and upcoming, in addition to create a customized launch plan within the launch planner.
Sources:
Charles Lamanna
Company Vice President, Enterprise Purposes & Platforms—Microsoft
Charles leads the product improvement and engineering groups chargeable for creating enterprise functions and low-code platforms that empower everybody to attain extra. This spans services throughout Dynamics 365, Energy Platform, and Nuance Enterprise. These merchandise embody low-code/no-code instruments, robotic course of automation, conversational AI, buyer expertise platform, customer support, finance, and provide chain functions.
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