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Right this moment, on the Microsoft Enterprise Purposes Launch Occasion, we kicked off the 2023 launch wave 2 for Microsoft Dynamics 365 and Microsoft Energy Platform, a six-month rollout of latest and enhanced capabilities scheduled for launch between October 2023 and March 2024.
This launch wave introduces a whole lot of latest options throughout Microsoft Energy Platform purposes, together with enhanced capabilities for governance, administration, {and professional} growth. Updates for Dynamics 365 embrace innovation to assist workers be extra productive, create distinctive buyer experiences and deepen relationships, and drive significant development throughout the enterprise. This launch additionally options new AI capabilities in Copilot—which greater than 130,000 organizations have now skilled—that assist to enhance insights, save time, and improve creativity throughout Dynamics 365 and Microsoft Energy Platform.
Tune in to the launch occasion, reside or on-demand, for a concise overview of the discharge wave, in addition to a firsthand have a look at how organizations like Nestlé, Kodak Alaris, Northern Belief, Centrica, Spark NZ, Domino’s Pizza UK and Eire, and Suffolk are adopting these capabilities to drive transformative modifications of their companies.
Among the themes on the occasion embrace:
A brand new period of AI-powered customer support and area service
Reworking enterprise useful resource planning (ERP) with AI
Enhancing buyer expertise via AI-driven transformation
Main a brand new period of AI-generated low-code app growth with Microsoft Energy Platform
A brand new period of AI-powered customer support and area service
As a frontline for buyer loyalty, service brokers and area groups want entry to info and insights to grasp buyer wants and reply appropriately. New Copilot capabilities for Microsoft Dynamics 365 Buyer Service and Microsoft Dynamics 365 Discipline Service will assist cut back time spent on widespread duties, in addition to introduce enhancements to the Buyer Service workspace. Updates embrace improved inbox performance, a redesigned voice expertise, enhanced collaboration via Microsoft Groups, and built-in diagnostics for directors—all geared toward boosting agent productiveness and operational effectivity.
Through the session led by Jeff Comstock, Company Vice President, Buyer Service, we demonstrated how Copilot assists customer support and area service processes, together with buyer self-service, throughout numerous channels.
We additionally revealed how clients like Northern Belief Company, a number one wealth and asset administration establishment, can use Copilot to help the consumer companies group with duties starting from account evaluations and case investigations to post-resolution wrap-ups. Northern Belief Company has not solely gained recognition for its modern monetary companies, but additionally for its unwavering dedication to customer support. With Dynamics 365 Buyer Service as a steadfast part of its journey, the newest capabilities in launch wave 2 can assist the consumer service groups at Northern Belief be much more environment friendly, efficient, and customer-focused, streamlining its workflow and enhancing its skill to offer well timed and correct help to purchasers.
The session additionally delved deeper into the sphere service area, the place Centrica, a worldwide power companies firm, successfully manages its sizable workforce of 12,000 area operatives on website by harnessing the brand new capabilities of Dynamics 365 Discipline Service, streamlining processes from job assignments to subject decision.
To be taught extra about launch wave 2 capabilities for Dynamics 365 Buyer Service and Discipline Service, go to the discharge planner.
Reworking ERP with AI
The brand new launch wave harnesses AI, automation, and analytics to assist organizations drive larger operational effectivity throughout finance, provide chain, and operations—capabilities that improve visibility, automate processes, lengthen protection, and ship a extra built-in expertise throughout departments.
Updates to Microsoft Dynamics 365 Finance embrace the overall availability of prolonged planning and evaluation, which brings collectively operational and monetary planning to constantly plan, act, and analyze. As well as, the overall availability of enterprise efficiency analytics streamlines monetary reporting by centralizing information from a number of enterprise processes and in an easy-to-use interface.
Updates to Microsoft Dynamics 365 Provide Chain Administration embrace enhancements in demand planning, in addition to procure-to-pay processes. Copilot will now recommend actions that may assist buying brokers make higher choices in response to new and up to date info that impacts open buy orders.
On the launch occasion, Georg Glantschnig, Vice President, AI ERP, showcased how Domino’s Pizza UK and Eire is bettering its demand planning accuracy through the use of AI. These new options have enormously enhanced its capability to serve extra clients by exactly planning meals necessities, thereby decreasing meals waste, and bettering environmental sustainability via extra environment friendly facility operations. Moreover, the method of fulfilling buy orders has additionally seen a outstanding enhancement, because of Copilot.
We additionally demonstrated how New Zealand’s largest telecommunications and digital companies supplier, Spark NZ, is reworking its finance and provide chain operations with Microsoft Dynamics 365. It may possibly now automate lots of its monetary processes—together with vendor bill processing, automated revaluation of international forex transactions, transaction reconciliation, billing, and complicated tax calculations. Human sources may also streamline processes, from hiring to self-service trip time requests and monitoring.
See the discharge plans for Dynamics 365 Finance, Provide Chain Administration, Mission Operations, and Human Sources.
Enhancing buyer expertise via AI-driven transformation
With Microsoft Dynamics 365 Gross sales, Microsoft Dynamics 365 Buyer Insights, and Copilot you should use information and insights that was once hidden, unlock capabilities beforehand out of attain, and attain new ranges of productiveness and collaboration.
The brand new launch wave introduces a wide range of options to assist entrepreneurs and gross sales professionals use Copilot to deepen their understanding of their goal buyer base, streamline engagement processes, and push the boundaries in crafting distinctive buyer experiences.
Within the closing keynote session, Lori Lamkin, Company Vice President, Buyer Expertise, demonstrated how Kodak Alaris, a worldwide expertise firm, successfully used Copilot inside Dynamics 365 Gross sales and Buyer Insights. Benefiting from the brand new AI capabilities, it tapped into beforehand hidden information to focus on its buyer base, unlocking capabilities that have been as soon as out of attain. Utilizing Copilot, it was capable of create distinctive personalised content material to maintain clients knowledgeable about its companies and effortlessly set up new ranges of productiveness and buyer connection, attracting new companies like by no means earlier than.
For extra particulars, overview the discharge plans for Dynamics 365 Gross sales and Dynamics 365 Buyer Insights.
Main a brand new period of AI-generated low-code app growth with Microsoft Energy Platform
Copilot in Energy Platform ushers in a brand new period of AI-assisted low-code growth. Copilot options in launch wave 2 make it even simpler to shortly create options.
On the launch occasion, Sangya Singh, Vice President, Energy Pages, showcased how Copilot performs an important position in democratizing growth, enabling a broader viewers—each citizen {and professional} builders—to create modern options utilizing pure language.
By way of the lens of Suffolk, certainly one of America’s largest development firms, we demonstrated how Microsoft Energy Automate helped them streamline crucial materials request processes, enabling groups to make use of Copilot in Energy Automate to construct flows by describing what they want.
We additionally showcased how Microsoft Energy Apps can assist Suffolk facilitate environment friendly coordination of development standing updates, and the way the generative solutions functionality in Microsoft Energy Digital Brokers can search business sources for solutions, decreasing handbook analysis. We additionally demonstrated how Microsoft Energy Pages improves collaboration with a number of companions on development tasks, and the way Microsoft Energy BI can assist Suffolk visualize security information at development websites throughout the globe, highlighting the traits, causes, and outcomes of incidents and close to misses in order that preventative actions may be simply recognized and carried out.
Along with enhancing each day enterprise operations, Copilot inside Microsoft Energy Platform has considerably improved the governance and administrative expertise, expediting the event of those purposes.
Go to the Microsoft Energy Platform launch planner for extra particulars.
Tune in to the Microsoft Enterprise Purposes Digital Launch Occasion
Microsoft Enterprise Purposes Launch Occasion
Tune in reside or on-demand for a concise overview of the discharge wave.
Watch the launch occasion on-demand for in-depth insights and demonstrations of the brand new capabilities throughout Dynamics 365 and Microsoft Energy Platform. It’s also possible to delve into a number of deep-dive shows on matters together with Microsoft Dynamics 365 Enterprise Central, accountable AI practices, and a fireplace chat that explores the newest options on this launch wave.
Don’t neglect to discover the detailed launch plans for Dynamics 365 and Microsoft Energy Platform to remain knowledgeable about what’s new and on the horizon.
We additionally invite you to be taught extra concerning the newest AI innovation at Microsoft Ignite 2023, going down in Seattle from November 14 via November 17, 2023, with on-line periods out there reside and on-demand on November 15 and November 16. Register right this moment.
Charles Lamanna
Company Vice President, Enterprise Purposes & Platforms—Microsoft
Charles leads the product growth and engineering groups liable for creating enterprise purposes and low-code platforms that empower everybody to attain extra. This spans services and products throughout Dynamics 365, Energy Platform, and Nuance Enterprise. These merchandise embrace low-code/no-code instruments, robotic course of automation, conversational AI, buyer expertise platform, customer support, finance, and provide chain purposes.
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